1. (接电话方) 拿起电话: "Hello! This is Watson speaking." (喂？这里是华生。)
2. (拨电话方) 说明目的: "Hello, this is Robert calling for Steve." (喂，我是Robert，我找Tom。)
3. (接电话方) 询问身份: "May I ask who is calling?" (请问您是哪位？)
4. (拨电话方知宽) 自报家门: "This is Robert calling from WSE Company." (我是WSE公司的Robert。)
5. (接电话方) 询问分机: "Do you know what extension Steve is on?" (你知道Tom的分机号码吗？)
6. (拨电话方) 查询分机: "I don't know, could you please help me find the extension?" (我不知道，你能帮我查一下分机号吗？)
7. (接电话方) 电话转接: "Please hold on and I'll put you through to Steve." (请稍等，我会为您转接Tom。)
8. (接电话方) 对方正忙: "Steve is on another call at the moment. Would you like to hold?" (Steve现在正在通话中，您需要等待吗？)
9. (拨电话方) 电话留言: "May I leave a message for Steve?" (我可以给Tom留个言吗？)
10. (接电话方) 通话结束: "Thank you for calling. I'll pass on the message to Steve. Goodbye." (感谢您的来电，我会转告Tom。再见。)详情
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